Lead by example: to lead change, leaders must change from within

A leader must want his followers to model the desired behavior. How do you do that? How, as a leader, do you get your followers to exhibit the you want to see? The answer is simple: be a leader, not a naysayer. Leaders must lead themselves first. … More Lead by example: to lead change, leaders must change from within

How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer

NARCISSIM in the WORK PLACE

What happens when the narcissist is a co-worker or a subordinate how to encounter the behavior in the workplace? … More NARCISSIM in the WORK PLACE

Distract the Distractive Critic in the workplace

One of the most frustrating experiences at work is having a boss or coworker who gives negative critical comment regarding your work. When there is a consistent barrage of negative criticism, it negatively impacts your self-esteem, feelings, and performance of your day-to-day task. As a matter of fact, it is somewhat common for those that are placed under daily destructive criticism to encounter clinical depression. … More Distract the Distractive Critic in the workplace

How to defeat the grasshopper and elephant mentality in the workplace and in life?

The individual sees themselves as not having the ability to fit in with peers or able to leverage newer technologies. … More How to defeat the grasshopper and elephant mentality in the workplace and in life?