Are Your Diversity and Inclusion Initiatives Working?

Today diversity and inclusion efforts are a part of the core strategy amongst top organizations, no longer are most companies giving lip service that in order to be competitive in a global workforce, a diverse workforce is necessary. Although the business case for diversity and inclusion (D&I) may be clear to you, everyone in your … More Are Your Diversity and Inclusion Initiatives Working?

How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer