Are Your Diversity and Inclusion Initiatives Working?

Today diversity and inclusion efforts are a part of the core strategy amongst top organizations, no longer are most companies giving lip service that in order to be competitive in a global workforce, a diverse workforce is necessary. Although the business case for diversity and inclusion (D&I) may be clear to you, everyone in your … More Are Your Diversity and Inclusion Initiatives Working?

How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer

Distract the Distractive Critic in the workplace

One of the most frustrating experiences at work is having a boss or coworker who gives negative critical comment regarding your work. When there is a consistent barrage of negative criticism, it negatively impacts your self-esteem, feelings, and performance of your day-to-day task. As a matter of fact, it is somewhat common for those that are placed under daily destructive criticism to encounter clinical depression. … More Distract the Distractive Critic in the workplace