Why “rinse and repeat” is an important concept for young professionals.  

The “rinse and repeat” concept is a simple but powerful idea that can be applied to many areas of life, especially for young professionals. It simply means to take what you have learned from a successful experience and use it to repeat that success over and over again.   In the context of young professionals, … More Why “rinse and repeat” is an important concept for young professionals.  

Lead by example: to lead change, leaders must change from within

A leader must want his followers to model the desired behavior. How do you do that? How, as a leader, do you get your followers to exhibit the you want to see? The answer is simple: be a leader, not a naysayer. Leaders must lead themselves first. … More Lead by example: to lead change, leaders must change from within

How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer