How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer

NARCISSIM in the WORK PLACE

What happens when the narcissist is a co-worker or a subordinate how to encounter the behavior in the workplace? … More NARCISSIM in the WORK PLACE

It’s here!!! The revised 2nd ed. ebook and Paperback is out on Amazon.

I … More It’s here!!! The revised 2nd ed. ebook and Paperback is out on Amazon.

Group assignments provide transferable skills for the workplace

In my past teaching life, the greatest number of complaints I heard from students involved group assignments. Most students dreaded being paired with their peers. Some students said their peers were lazy, disorganized or freeloaders who weren’t responsible enough to carry out the assignment. We all know and experience these chaotic moments in our lives, … More Group assignments provide transferable skills for the workplace

Different Working Cultures in the USA, United Kingdom, and Australia

Starting a new job is always daunting, so it helps to havesome idea what to expect—especially if you’re working abroad. You may beconfident in your ability to do the work, but what about fitting into a foreignworkplace? Learning the language is crucial, of course, but it’s only part ofthe picture. Countries such as the UK, the USA, and Australia all speak English. . . but they’re so different in other ways that they frequently baffle eachother. … More Different Working Cultures in the USA, United Kingdom, and Australia