“Conflict in the workplace” is the topic that needs to be addressed.

Many people in leadership positions tend to fear conflict and believe that it can be harmful to the team, causing offense and tension. However, avoiding conflict can actually escalate into more significant problems and make the situation worse. I recognize that as a leader, it’s important to create a safe and respectful work environment for … More “Conflict in the workplace” is the topic that needs to be addressed.

How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer