Researchers have identified a growing trend of employees experiencing negative behaviors in the workplace. A landmark study by Schat, Frone, and Kelloway in 2006 reported that 41.4% of U.S. workers, approximately 47 million individuals, encountered psychological antagonism at work over the past year. Similarly, a U.S. government survey of federal employees found that 13% witnessed … More Transforming Negative Work Environments
What’s your attitude towards others? “You can’t make the other fella feel important in your presence if you secretly feel that he is a nobody.” This is a quote from Les Giblin. What a revelation! I always said people do and respond to what they see others do in response. People know when you are … More Add Value to Others
Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer
