Add Value to Others

What’s your attitude towards others? “You can’t make the other fella feel important in your presence if you secretly feel that he is a nobody.” This is a quote from Les Giblin. What a revelation! I always said people do and respond to what they see others do in response. People know when you are … More Add Value to Others

How to handle conflict and commit to the customer

Derrick C Darden, PhD There’s an old saying by Sam Walton: “There is only one boss, the customer. Serving the customer is the reason your business exists. In the professional world, your job, whether it’s in sales, services or manufacturing, revolves around the customer.” However, what happens when there is a conflict between a customer … More How to handle conflict and commit to the customer